FAQ, Frequently Asked Questions – The Venetian Resort Hotel Casino, Las Vegas
1. Can I reserve a suite or change my current reservation via e-mail?
2. How do I get a copy of my bill?
3. How can I be notified about future specials and promotions?
4. How can I get a brochure about The Venetian?
5. Do your suites have high-speed Internet access?
6. How can I get information about Club Grazie?
7. How do I make an appointment at the Canyon Ranch SpaClub® and Salon?
8. Do you have a fitness facility for guests?
9. Do you have handicap-accessible suites?
10. What kind of transportation is available from the airport to The Venetian?
11. Is there a car rental facility near The Venetian?
12. What time is suite check-in?
13. What time is suite check-out?
14. Does The Venetian offer on-site childcare?
15. Does my suite have a coffeemaker?
16. What credit cards are accepted by The Venetian?
17. Are cribs available for infants?
18. Where can I exchange my foreign currency for U.S. dollars?
19. Can I order flowers from The Venetian?
20. Do your suites have hairdryers?
21. Are irons and ironing boards available for in-suite use?
22. Does the Venetian offer on-site medical care?
23. Do your suites have microwave ovens?
24. Can I order movies in my suite?
25. Does The Venetian have on-site parking?
26. Can I bring my pet to stay with me at The Venetian?
27. Do your suites have refrigerators?
28. How do I charge items and meals to my suite?
29. How can I arrange a day tour of the city or surrounding areas?
30. Can The Venetian provide me with a wheelchair during my stay?
31. How can I get complimentary suites?
32. How can I get a brochure about The Venetian’s wedding services?
33. If I forget my Club Grazie login and password, what should I do?
34. How can I see the menus from The Venetian’s restaurants?
35. How can I make a restaurant reservation?
36. To which charitable organizations does The Venetian contribute?
37. How can I learn about The Venetian’s open employment positions?
38. What is the minimum bet for your table games (i.e. , Blackjack, Roulette, Pai Gow, etc. )?
39. Do you have a Poker Room?
40. Do you offer gaming lessons?
41. How do I get credit for my table games play with regards to receiving complimentaries?
42. What are the denominations of your slot machines?
43. If I have a ticket that I cashed out of a slot machine, how can I redeem it after I get home?
44. How can I receive complimentaries for my table, slot, and video poker play?
45. Can I redeem my winning Race and Sports Book ticket by mail?
46. How can I find out if a specific sporting event will be shown in the Race and Sports Book?
47. How do I apply for a casino credit line at The Venetian?
48. How will I know if my casino credit application has been approved?

FREQUENTLY ASKED QUESTIONS

Yes. You can change a reservation via e-mail at reservations@venetian.com

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You can receive a copy of your bill upon check-out or by contacting the Accounts Receivable department at either 702.414.4509 or via e-mail at ARdept@venetianpalazzo.com

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Learn about The Venetian’s specials and promotions by clicking on the icon at the upper right hand corner of our website homepage or by clicking here

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You can request a brochure by calling Suite Reservations at 888.283.6423 or directly at 702.414.4100. You can also request a brochure by e-mailing reservations@venetian.com or faxing 702-414-4805.

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High-speed Internet access is available in all of The Venetian’s suites, as are all connection cables for your laptop computer.

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Contact Resort Services at 877.314.1500 or click here

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You can call Canyon Ranch directly at 877.220.2688 or, for more general treatment information, click here

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You can purchase daily passes to Canyon Ranch SpaClub’s extensive fitness facility by calling 877.220.2688; for more general information click here

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Yes. The Venetian has both wheelchair-accessible suites and suites equipped for the hearing-impaired. Simply ask your Venetian representative for more information when booking your suite.

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There are many different transportation options in Las Vegas, including shuttle buses, taxis, and limousine services. If you would like to pre-arrange transportation to The Venetian, contact Concierge Services at 877.883.6423.

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Avis Rent a Car Rental is The Venetian’s official on-site rental representative. If you would like to arrange a car rental, contact Avis at 800.331.1212 between the hours of 8 a.m. and 6 p.m.

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Regular check-in begins at 3 p.m. ; however, you can request an early check-in by calling the Hotel Operator at 877.883.6423. Based on availability; additional charges may apply.

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Regular check-out is at 11 a.m. ; however, you can request a late check-out by calling the Hotel Operator at 877.883.6423. Based on availability; additional charges may apply.

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While we do not offer on-site childcare, you can obtain a list of childcare companies in Las Vegas by calling the Hotel Operator at 877.883.6423.

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Coffeemakers are not available in any of the suites.

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The Venetian accepts all major credit cards, including Visa, MasterCard, American Express, Discover and Diners Club.

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Yes. Upon arrival, simply contact the Hotel Operator at 877.883.6423 and a crib will be delivered to your suite.

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You can exchange foreign currency on the casino floor, at the main cashier cage.

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Yes. You can purchase flower arrangements through The Venetian Floral department by calling 866.395.4345.

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All suites at The Venetian are equipped with a hairdryer. It can be found in the bathroom vanity desk drawer.

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All suites at The Venetian are equipped with both an iron and an ironing board. Both can be found in your suite’s closet.

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The Venetian does not have on-site medical care; however, we do have trained Emergency Medical Technicians on site 24 hours a day.

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Microwave ovens are not available in any of the suites.

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You can order movies in your suite by using the Pay-Per-View service available on your in-suite television system.

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The Venetian provides complimentary valet and self-parking.

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The Venetian welcomes all ADA-approved service dogs with proper documentation. Documentation may include an ADA card, ADA tags, or an identifying vest worn by the pet in question.

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The Venetian will provide your suite with a refrigerator based on availability. Upon arrival, simply contact the Hotel Operator at 877.883.6423 to request a refrigerator.

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You can arrange to charge items to your suite through the Front Desk. To do so, you will need to provide the Front Desk with a credit card or a $150-per-day cash deposit and will need to carry a photo ID to make charges to your suite.

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You can arrange a tour of Las Vegas or the surrounding areas through Concierge Services at 877.883.6423.

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Yes. Upon arrival, simply contact the Hotel Operator at 877.883.6423 and request a wheelchair.

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For more information about complimentary suites, contact Resort Services at 877.314.1500.

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You can get more information about Venetian weddings by contacting Wedding Services at 866-548-1807.

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Lost or forgotten pin numbers can be reset by clicking on the Club Grazie link. Simply type your account number, skip the pin number and click on the word "here". You will be prompted to create your pin number.

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You can obtain a copies of our restaurants’ menus from Concierge Services or by clicking here

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You can make a restaurant reservation by clicking here or by contacting Concierge Services at 877.883.6423.

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The Venetian has created its own charitable organization called The Venetian Foundation. The Venetian Foundation provides guidance for all of The Venetian’s charitable donations, community outreach/development programs, and team member support programs.

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The Venetian lists all employment opportunities on www.venetian.jobs. Please go to this site for an overview about our Employment Opportunities and to apply on-line.

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Table minimums are adjusted based on business demands, and generally start at $10 during the week and $15 on weekends.

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The newly opened Venetian Poker Room is nearly 11,000 square feet, and is among the city’s largest venues and is destined to become the premier poker room in Las Vegas

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We currently offer complimentary gaming lessons seven days a week. You can learn Craps at 11 a.m. and 5 p.m. , Roulette at noon, and Blackjack at 12:15 p.m. daily in the casino.

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After you have selected where you would like to play, provide the supervisor with valid identification. The supervisor will be able to issue you a player’s card for rating.

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We offer a wide variety of denominations from 1 cent to $500.

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Simply mail us a copy of your driver’s license with the ticket. Casino Accounting will research the ticket and, when it is found to be valid, will send you a check.

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Before you begin to play, visit our Club Grazie booth to get a Club Grazie card. They will be able to explain the programs we have at the time of your visit. For additional information, you may also contact Resort Services at 877.314.1500

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Yes. The instructions can be found on the back of each betting ticket.

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While we subscribe to all major sport TV contracts, we are unable to know in advance if a specific game will be shown.

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To apply for a casino credit line, simply click here

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An approval letter will be sent to you as soon as your application has been processed and reviewed. You can also call our toll-free Casino Credit Hotline at 877.379.6777.

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The Premier Choice Of Las Vegas Hotels And Resorts, Evoking The Spirit Of Venice

Experience the romance of Italy in the heart of the Las Vegas Strip. Beauty and grace surround you at The Venetian Resort Hotel Casino, where every detail has been carefully designed to provide you with a memorable stay – from the world’s largest standard suites to the city’s most elegant casino. Immerse yourself in the enchanting atmosphere of this all-suite Las Vegas hotel resort. Choose from 20 remarkable restaurants – featuring an unprecedented six James Beard Award-winning chefs, including Wolfgang Puck, Emeril Lagasse, and Thomas Keller. Browse the 80 international boutiques of The Grand Canal Shoppes, offering collectibles and couture from such renowned names as bebe, Lladro, Dooney & Bourke, and Burberry. Rejuvenate at Canyon Ranch SpaClub – the very picture of rest and relaxation – where a full-service salon, fitness center, rock-climbing wall, and indulgent packages await. Discover the ideal Las Vegas resort vacation destination and business retreat – where exquisite all-suite accommodations, attentive service, and endless attractions converge in a magnificent setting.
  • Located along the legendary Strip in Las Vegas, Nevada
  • Steps away from the city’s most famous attractions, golf courses, and nightlife
  • Minutes from Wynn Las Vegas, Bellagio, and Caesars Palace
  • Just four miles to McCarran International Airport (LAS)
Click here for more about the Setting & Directions to this Resort Hotel on the Las Vegas Strip.

Four-Diamond Luxury Throughout This Legendary All-Suite Las Vegas Resort

From the mesmerizing entertainment of the Blue Man Group to authentic gondola rides along the quarter-mile Grand Canal, The Venetian offers the pinnacle of luxury in a city renowned for its extraordinary excitement. Indeed, there’s nothing standard about any of the accommodations at this all-suite resort hotel in Las Vegas, Nevada – which boast an average of 700 square feet of pure indulgence – approximately twice the size of the typical Las Vegas room. Rely on us to provide the perfect ambience, whether you’ve come for a day of meeting with colleagues, a riveting evening of slots and table games, or a little of both.
  • Now open, discover a whole different side to Las Vegas poker – trendy, luxurious, and exceptionally rewarding The Venetian Poker Room will not only be among the city’s largest venues for this, but also its most exquisite.
A landmark among Las Vegas resorts on the Strip, The Venetian offers a vast array of amenities and services, including:
  • 120,000-square-foot Doge’s Palace Casino, featuring an extensive variety of mega-jackpot slot machines, table games, and sports betting
  • More than 4,000 all-suite luxury accommodations, averaging twice the size of a typical Las Vegas hotel room
  • More than 1.9 million square feet of meeting space, including 270 flexible function rooms and the exquisite 85,000-square-foot Venetian Ballroom
  • Extensive convention, corporate, and catering services, honored as one of five properties worldwide to receive Meetings & Conventions magazine’s Gold Key “Elite” and Gold Platter “Elite” awards in 2005
  • 20 extraordinary restaurants, providing a range of exquisite options, from fine to casual dining
  • Four bars and lounges, including Tao Nightclub, V Bar, and La Scena, maintaining our celebrity status as a Vegas hotspot for the nightlife-seeking crowd
  • Canyon Ranch SpaClub®, featuring a full-service salon, fitness center, rock-climbing wall, and a wide range of soothing treatment packages
  • The Grand Canal Shoppes, our indoor streetscape, boasting 80 international boutiques and brand-name outlets
  • Guggenheim Hermitage Museum, featuring original art by the likes of Rubens, Picasso, van Gogh, Monet, and others
  • Madame Tussaud’s, with wax replicas of well-known celebrities
  • Live performances by the world-famous Blue Man Group, hosted in our brand-new, 1,760-seat theatre
  • Phantom - The Las Vegas Spectacular, an extraordinary, new production of the world-wide phenomenon, The Phantom of the Opera
Click here for Additional Features & Services for Venezia at The Venetian Las Vegas Nevada Hotel & Casino.

Immerse yourself in the incomparable luxury of The Venetian Resort Hotel Casino – the Strip’s most complete all-suite resort and convention destination. Book your Las Vegas hotel reservations directly through this site for preferred rates.

Click here for our Las Vegas Vacation Packages & Hotel Specials.